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Disputes

A user raises a dispute for an order if timing and state conditions of the order are met. The order is marked disputed and the merchant dispute state is updated. A holder of the dispute-settle capability for the order's circle then settles with a fault type (USER, MERCHANT, or BANK). Settlement triggers order and accounting paths, and RP (Reputation Points) is updated via hooks.

  • Dispute windows differ by order type.
  • A dispute cannot be raised twice.
  • Settlement requires admin authorization.

Jury-based escalation tiers (T1 resolver, T2 jury, T3 token-governance) and SLA-based auto-escalation are planned for a future release.