FAQ

Do I need to understand on-chain mechanics?

No. The client app handles all contract interaction. Follow status prompts.

Why wasn't my order matched instantly?

Merchant assignment depends on real-time eligibility factors, including liquidity, channel status, volume limits, and operational availability. If no merchant qualifies, the order waits or times out.

Can I appeal a dispute?

Use the in-app dispute process. Governance-driven escalation tiers are planned for a future release.

Is my identity stored on-chain?

No raw PII is stored on-chain. The protocol uses ZK-KYC proofs for identity verification and stores only commitments and verdicts on-chain.

How do I know what to do next?

Your order status (PLACED, ACCEPTED, PAID, COMPLETED, CANCELLED) tells you. Each status implies a specific next action. The app guides you through it.